Fans FAQ

Does my VIP Package include a ticket to the show or event?

Unless otherwise specified by your artist, your VIP package does not include a general admission ticket and must be purchased separately.

Where can I find my purchased tickets?

Login to your Veeps account, click on the “Tickets" button; there you will find all of your purchased tickets.

When I click ‘View Tickets’ why am I getting the 404 error?

When purchasing a ticket, you must fill out your first and last name, phone number and/or email address.

Please login to your account, click “Tickets”, choose the event, and then fill out the required information. Once this is completed, click “Save Information”. You will then be able to view your tickets in the “Tickets” tab.

Are tickets refundable?

All sales are final and tickets are non-refundable. If the event is cancelled and NOT rescheduled, your artist will then issue refunds. Tickets will not be refunded if the event is rescheduled.

What is my confirmation for my tickets?

Your confirmation for your ticket is your email confirmation. If you do not see it in your inbox, please check your spam/junk folder. Your confirmation can also be found if you login and click on the “Tickets” tab and proceed to your event.

What if I didn’t get an email confirmation?

Check your spam/junk folder. If still not seen, re-login to your Veeps account, click “Tickets”, then make sure your ticket contact info is correct.

Can I change the name on a ticket?

Yes. Simply sign into your Veeps account, click on the "Tickets" button, and click on the event. There you will see the option to edit names. Just remember to hit ‘save.’

How do I opt out of receiving emails and/or texts from my artist?

For emails your can unsubscribe at the bottom of all email transmissions. For texts, simply reply STOP. You cannot re-enroll to emails and texts from your artists once you have unsubscribed.

Who do I contact if I need special assistance or have a caretaker coming to the show or event with me?

Please contact your artist directly for all special requests. Their contact email is at the bottom of their Veeps page.

If my parent comes with me to the VIP to chaperone, but not to participate, do they still need a VIP ticket too?

Please contact your artist directly for all special requests. Their contact email is at the bottom of their Veeps page.

How can I change which email and phone number I am being contacted at?

Sign into your Veeps account, click on the “Tickets” button, then click on your event. There you will see the option to change phone numbers and emails. Just remember to hit ‘save.’

Artist FAQ

What is Veeps?

Veeps is a custom VIP ticketing platform, making it easy to manage for the artists and their teams. The platform also offers communication tools so that artists can engage directly with their most valuable fans by text or email.

How much does Veeps cost?

Veeps does not commission, so artists keep 100% of their income. No setup fees, no processing fees to the artist, nothing. Own 100% of your VIP business, not just a fraction of it.

How does Veeps make money?

a 15% service fee is charged to the fan, for each package sold.

How does Veeps verify artists?

To create an account, artists must connect with Twitter to be verified.

What are the requirements for creating a VIP package?

Artists can create as many VIP packages as they want at no cost. VIP packages can be applied to single events or across multiple dates within a tour.

Can VIP packages include tickets to a show or event?

If an artist wishes to include ticketing to an event as part of a VIP package, then the artist’s agent can tell the promoter to hold up to 10% of tickets to be sold off platform. When creating the VIP package, the artist must add a note that the VIP package includes a ticket, otherwise users will be notified that they must purchase a ticket to the event separately.

How does an artist get paid from sales on Veeps?

Whenever an Artist is ready to get paid they can Request a Withdrawal by logging into their dashboard. A member of the Veeps team will then reach out to gather a W9 and wire/banking information, and have you settled in 2-3 business days. Please note: Veeps deducts all payment processing fees from the settlement with artists.

We do not advance funds. Artists can only request withdrawals for completed events and/or tours.

How do Veeps messaging tools work?

Veeps has a mission to bring artists closer to their fans. Veeps offers a free messaging service and communication management platform for artists and managers to connect with fans who buy VIP tickets on Veeps. These messages can be sent in the form of email and/or text and can include a photo.